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Video Help
I receive prompts like "Do you want to allow software such as ActiveX controls and plugins to run?" when trying to play video clips or Adobe Flash content on the site. What should I do?
Playback of video files and Adobe Flash media on this site require the use of ActiveX controls and plugins to run. If you wish to view these types of media, please accept the prompts to allow the controls and plugins to run.
Video is invisible or disappears when I click a control.
This is caused by a video acceleration problem. To fix:
- When the player is active, right-click on it and select 'Options...'
- At the bottom of the window should be a 'Video Acceleration' option. Change it from full to half by moving the slider.
The audio and video should now play properly.
When playing a video file I can only hear the sound but there is no picture.
This is caused by a video acceleration problem. To fix:
- When the player is active, right-click on it and select 'Options...'
- At the bottom of the window should be a 'Video Acceleration' option. Change it from full to half by moving the slider.
The audio and video should now play properly.
Video seems to take a long time to start playback
To compensate for the different speeds of individuals' network connections, the brower must first download some of the video before it can begin playing. If your connection is slower it make take longer to start playback.
On very slow connections the video may "stutter" in mid-playback or stop completely while more data is downloaded. Playback should continue once a sufficient amount of video data has been downloaded.
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